Refund Policy

At Congo Soap Company, we take pride in handcrafting high-quality, natural soaps made with care. Your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

Returns & Refunds

Due to the personal nature of our products, we do not accept returns once a product has been opened or used. However, we’re committed to making things right.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Email us at info@congosoapcompany.com with the following:

Your order number
A description of the issue
A clear photo of the item(s) received

We’ll gladly send a replacement or issue a full refund—whichever you prefer.

Refund Eligibility

Refunds or replacements may be issued in the following cases:

Items arrived damaged or defective
Incorrect product received
Package lost in transit (confirmed by tracking)

Please note: We do not offer refunds for:

Change of mind
Allergic reactions (please review ingredient lists before purchasing)
Used or opened products (for hygiene reasons)

Refund Process

If approved, your refund will be issued to your original payment method within 5–10 business days. If it hasn’t appeared after that time, please check with your bank or payment provider.

Questions?

We’re here to help. Contact us at info@congosoapcompany.com for any questions or concerns.

Thank you for supporting Congo Soap Company!